What does this policy cover? This Policy applies to all Services that we offer via our entire suite of apps, and also applies to our Website as well as your use of Services. This Policy does not apply to any website, product or service of any third-party company even if the website links to (or from) our Website. Please always review the privacy practices of any third-party company before deciding whether to provide any information. By accessing, installing and/or using our Website or Services, you are accepting the practices described in this Policy. If you disagree with this Policy, please do not visit or use our Website or Services. Your continued use of our Website or Services will signify your acceptance of this Policy.
What data do we collect? OasisVPN collects four types of information:
1. Information related to your account (“Personal Data”)
Anyone may browse our Website and install OasisVPN applications (“App(s)”) without signing up for the OasisVPN Services, however the functionality of the Services will be very limited or absent. If you want to engage full functionality of the OasisVPN Services, you need to create a user account and provide basic personal data. This information is collected for the purpose of administering your OasisVPN subscription and includes your email address and payment information, which you submit on our order page when you subscribe for the Services.
If you choose to create a user account, you must provide the following basic information:
* Email address. We ask for your email address as part of your registration. That ensures that we can communicate with you when we have any exciting announcements to make, service updates to advise or errors to report. Valid email address is also needed to retrieve a lost password and to make a VPN connection.
* Payment data. Users can purchase Oasis VPN services with conventional payment methods, such as credit card. Our payment system processes basic billing information required for payments and refund requests.
You must maintain this information current, truthful, complete and accurate. You warrant that you are authorized to provide such information. You authorize us to verify your information at any time. If it is found to be untrue, inaccurate, not current or incomplete, we retain the right, in our sole discretion, to suspend or terminate your user account and your access to the OasisVPN Services.
Why do we collect Your Personal Data?
We collect the Personal Data for the purpose of:
* Service improvement and personalization of the user experience on OasisVPN Services
* The proper administration of our Website and business
* The performance of the contract between you and us and/or taking steps, at you request, to enter into such a contract
* Scientific research, fraud detection/prevention and improvement of the Services
* To notify you of our new services or changes to our existing Services
* To send you technical or service-related communications
* To enforce the Terms of Service
* Customer Analytics
Sharing Your Personal Data
Furthermore, we may share certain Personal Data with trusted vendors to carry out a transaction you have requested (e.g., sharing card payment information with our credit card processor to obtain payment of fees and to activate your subscription to the Services).
Term for storing Personal Data
OasisVPN stores limited personal data for the whole period when the OasisVPN Services are used and for no longer than (x) years after last use of the App and/or the Services.
2. Anonymous Information ("Non-personal Data"):
We collect and/or receive and store certain non-personal information whenever you interact with us. This exchange of information between your browser and our affiliates or our server occurs automatically upon accessing our pages. Through such exchange we receive Non-personal Data including without limitation, data relating to the browser you are using, mobile/desktop device, general properties and metadata, OS version, preferred language, the date and time of your visit, the referring website and your preferences in our Website during your visit. We collect such statistical information about usage as aggregate data from both the Website and Services in order to maintain a better customer experience as well as a high level of quality for the Services.
Non-personal Data is not associated with or linked to your Personal Information. Thus Non-personal Data does not permit the identification of individual persons. Non-personal Data does not include any information about the activity performed by the user inside the OasisVPN tunnel such as browsing history, web content accessed, destinations of VPN traffic, DNS queries and IP addresses. We use this information for internal monitoring, analytics and improvement of our services in the way described in this Policy.
3. Aggregate Apps and VPN connection summary statistics
OasisVPN collects minimal information about usage in order to maintain excellent customer support and quality of service. Therefore:
* We do not know which user ever accessed a particular website or service.
* We do not know which user was connected to the VPN at a specific time or which VPN server IP addresses they used.
* We do not know the set of original IP addresses of a user’s computer.
In order to maintain excellent customer support and quality of service, OasisVPN collects the following information related to your VPN usage:
Apps and Apps versions
We collect information related to which Apps and Apps’ version(s) you have activated. Knowing your current version of the Apps allows our Support Team to troubleshoot technical issues with you.
We collect information about whether you have successfully established a VPN connection on a particular day and time, to which VPN location (but not your assigned outgoing IP address), and from which country/ISP (but not your source IP address). This minimal information assists us in providing technical support, such as identifying connection problems, providing country-specific advice about how to best use our Service, and to enable OasisVPN engineers to identify and fix network issues.
Aggregate sum of data transferred
We collect information regarding the total sum of data transferred by a given user. Although we provide unlimited data transfer, if we notice that a single user pushes more traffic than thousands of others combined, thereby affecting the quality of service for other users, we may contact that user for an explanation.
We are storing connection logs that are not tied to your IP address, connection timestamp or session duration. We collect minimal usage statistics to maintain our quality of service. We’ve engineered our systems to categorically eliminate storage of sensitive data. We may know that a user has used OasisVPN Services, but we never know how they have utilized our Services.
4. Anonymous VPN connection diagnostics and crash reports
We collect anonymized analytics data used for network diagnostics. We use this data in our network operations tools to help optimize network speeds and to let us identify problems related to specific apps, VPN servers, or ISPs. The information we receive is fully anonymized and cannot be tied back to individual OasisVPN users.
We will collect the following information:
* Diagnostic information about if and how a VPN connection attempt failed.
* Speed test data.
* Crash reports, also without any personally identifiable information.
Persons younger than 18 shall not use the OasisVPN Services and provide any personal data to us without the supervision of the parents or guardians. Based on the above, it is presumed that any person using the Services and supplying personal data to us is at least 18 years of age. If a person younger than 18 years old or a person, supplying wrongful data, become known to OasisVPN, such person and all their data may be immediately and without any notice withdrawn by suspending their access to the Services.
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion as detailed above. Please note that unless you instruct us otherwise we retain the information we collect for as long as needed to provide the Services and to comply with our legal obligations, resolve disputes and enforce our agreements.
How to Contact OasisVPN